Unimo Return Policy

At Unimo, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help with a smooth and hassle-free return process.

Eligibility for Returns

• Items can be returned within 7/10/15/30 days (choose your timeline) from the date of delivery.

• To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging with all tags, labels, and accessories included.

• Certain products such as [list non-returnable items like personal care, intimates, perishable goods, or customized items] cannot be returned for hygiene or safety reasons.

Return Process

1. Initiate Return: Contact our customer support at [support email/phone number] or log in to your Unimo account and submit a return request.

2. Approval: Once your request is approved, we will provide you with return instructions and a shipping label (if applicable).

3. Ship Back: Pack the product securely and send it back using the provided return label or your preferred courier.

4. Inspection: Once received, our team will inspect the item and notify you about the status of your return.

Refunds

• Approved returns will be refunded to your original method of payment within X business days (typically 5–7).

• Shipping fees (if applicable) are non-refundable, unless the return is due to a defective or incorrect item.

• If the product was purchased during a sale or with a discount, the refund will be processed at the discounted price.

Exchanges

• We currently [offer/do not offer] direct exchanges.

• If you wish to exchange an item, please return it for a refund and place a new order.

Damaged or Wrong Items

If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or a full refund at no extra cost to you.

Contact Us

For any return or refund queries, please reach out to us at:
📧  support@unimo.com
📞 +91-8755382500